Last Updated: 10/02/2026
At The Office Bar & Eatery, we aim to provide excellent food, beverages, and service. This Refund Policy outlines how refunds, cancellations, and exchanges are handled in accordance with New Zealand consumer laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
We strive to ensure all customers are satisfied. If there is an issue with your order or experience, please inform our staff as soon as possible so we can resolve the matter promptly.
Refunds or remedies will be assessed on a case-by-case basis.
Nothing in this policy limits your rights under New Zealand law.
Under the Consumer Guarantees Act 1993, you may be entitled to a repair, replacement, or refund if:
Food or services are not of acceptable quality
Items are not as described
Services are not carried out with reasonable care and skill
Refunds may be offered where:
Food is faulty, unsafe, or significantly different from the menu description.
There is a clear preparation or service issue.
We may offer:
Replacement meal or drink
Store credit
Partial or full refund
Refunds are generally not provided for:
Change of mind after consumption
Personal taste preferences unless there is a clear issue.
For online or takeaway orders:
Please contact us immediately if your order is incorrect or missing items.
Refunds or replacements may be provided for verified issues.
If an order cannot be fulfilled due to operational reasons, a full refund will be issued.
If deposits are required for bookings or events:
Cancellations made within the specified timeframe may receive a full refund.
Late cancellations or no-shows may result in deposit forfeiture.
Specific cancellation terms will be provided at the time of booking.
Due to licensing and safety requirements:
Alcohol sales are subject to the Sale and Supply of Alcohol Act 2012.
Refunds may be refused where alcohol has been opened or consumed unless required under consumer law.
Tickets or bookings for special events may have separate refund conditions which will be provided at purchase.
Approved refunds will generally be issued:
To the original payment method
Within a reasonable processing timeframe
Processing times may vary depending on your payment provider.
To request a refund, please contact:
The Office Bar & Eatery
[Insert Address]
[Insert Email]
[Insert Phone Number]
Please include:
Order or booking details
Date of visit or purchase
Description of the issue
We may update this policy periodically. The latest version will always be available on our website.